Support FAQ

Centrify offers multiple support options to help you secure your modern enterprise and stop the leading cause of breaches – privileged access abuse. Listed below are a series of common questions and answers about how the Centrify Support team handles your cases, what maintenance means to you, and the other resources that will be available for you so that you can make the most of your Centrify experience.

How do I contact Centrify Support?

Online, email and phone support are available to all customers as part of our commitment to ensure your success with Centrify solutions.

What are the Centrify support hours?

Centrify offers support during the following hours:

  • North America
    Monday – Friday, 08:00 AM – 17:00 PM during your time zone (standard support); premium customers have access 24x7
  • Europe, Middle East, Africa
    Monday – Friday, 08:00 AM – 17:00 PM GMT (standard support); premium and elite customers have access 24x7
  • Rest of World
    Monday – Friday, 08:00 AM – 17:00 PM during your time zone (standard support); premium customers have access 24x7

What kind of SLA does Centrify offer?

You can find our standard SLA following this link.

What is a “Centrify Account”?

A "Centrify Account" gives you access to our Centrify Community, Customer Support Portal, Centrify Partner Portal, and more with a single account. To create an account, click here.

How can I get product training?

Our Centrify Services team offers virtual, instructor-led training programs that are tailored to meet your team’s needs. Click here to request training.

Are there any ways to connect with Centrify users and team members?

Yes, there are many opportunities for you to connect with other users and Centrify team members.

Join our Centrify Community to gain access to technical and how-to documentation, ask questions to other Centrify users and Centrify team members, and share your knowledge.

In what language is Centrify Support available?

The Centrify Support team provides support in English only.

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