Thycotic and Centrify have merged to create a Leading Cloud Identity Security Vendor. If looking for assistance on Thycotic products, please visit our support team at https://thycotic.com/support/

We appreciate when Centrify support looks at our logs and explains what they mean. Sharing their greater experience helps us to be more efficient at our jobs.

Chris Kelly, Global Operations, London Amadeus Services Limited

There are a few companies that I deal with that have shown exemplary performance when dealing with support issues and Centrify is one of them. They bend over backwards to make sure we have everything we need and that their products are working properly. I really do appreciate it. Thank you.

Steve Allen, Unix/Linux Admin, Aerospace Industry

Centrify has very knowledgeable technical team and we are very happy with the support they provide us whenever we need it. Thank you and please keep up the good work.

Venkatesh Chakrapani, Interval International, Inc.

Support is always enjoyable! I never seem to have a bad experience with Centrify and I am always kept well informed on all service requests.

Wayne Dale, Applications Security Engineer, FastMed

Centrify is one of the best companies/products I have worked with. The product is well-engineered with ease of installation and support in mind. If support is needed, everything and everyone is prepared to (successfully!) solve the problem in a professional and timely manner.

Thomas Hirsch, Benelog GmbH & Co. kG

Three Levels of Support

Support Plans Designed to Meet Your Specific Needs

  Standard Premium Premium+
Support Portal Access X X X
Customer Community X X X
Product Updates X X X
Business Hour Support * X X X
24x7 Global Support   X X
Best Response Time SLAs available     X
Resolution Time SLAs and Service Credits X
Technical Account Manager (TAM)** Read Data Sheet     X
Designated Support Engineer (DSE)     X
Authorized Support Contacts 4 10 unlimited
Customer Success Manager     X
Quarterly Business Reviews     X
Annual Operations Health Check     X
Number of Seats to Training     3
Extended Professional Services (PS) Consulting Days (Included as part of Annual Operations Health Check)     5
Passes to Centrify Zero Trust Summit     4
Seat(s) on the Customer Advisory Board     1 per product
Periodic Touchpoint with Support
Executive Management for Satisfaction		     X
* Business hours for the geographic region of purchase  **TAM is also available separately on your current Standard and Premium support levels.
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