Three Levels of Support

Support Plans Designed to Meet Your Specific Needs

  Standard Premium Premium+
Support Portal Access X X X
Customer Community X X X
Product Updates X X X
Business Hour Support * X X X
24x7 Global Support   X X
Best Response Time SLAs available     X
Resolution Time SLAs and Service Credits X
Technical Account Manager (TAM)** Read Data Sheet     X
Designated Support Engineer (DSE)     X
Authorized Support Contacts 4 10 unlimited
Customer Success Manager     X
Quarterly Business Reviews     X
Annual Operations Health Check     X
Number of Seats to Training     3
Extended Professional Services (PS) Consulting Days (Included as part of Annual Operations Health Check)     5
Passes to Centrify Zero Trust Summit     4
Seat(s) on the Customer Advisory Board     1 per product
Periodic Touchpoint with Support
Executive Management for Satisfaction
    X
* Business hours for the geographic region of purchase  **TAM is also available separately on your current Standard and Premium support levels.
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