Technical Support Policies & Product Lifecycle Info

The Centrify Support team is dedicated to providing you with knowledgeable and timely responses to your service requests. Online, email and phone support are available to all customers as part of our commitment to ensure your success with Centrify solutions.

Technical Support Policies and SLAs
Service level priorities, escalation procedures and other support policies.

Product Security Policies
Assessing security risks, disclosing vulnerabilities, and other security policies.

Product Versions and System Support Lifecycle Policies
Types of support available to customers during the lifetime of a product, including version level numbers for the products included within each release, and end-of-life timeframes for specific releases.

Centrify Cloud Service Maintenance
Centrify Cloud Service Maintenance schedule and customer notification.