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Three Levels of Support

Support Plans Designed to Meet Your Specific Needs

  Standard Premium Elite
Support Portal Access X X X
Customer Community X X X
Product Updates X X X
Business Hour Support * X X X
24x7 Global Support   X X
Designated Support Engineer (DSE)     X
Authorized Support Contacts 4 10 unlimited
Designated Customer Success Manager     X
Quarterly Business Reviews     X
Annual Health Check from Professional Services     X
Number of Seats to Classroom Training     3
Extended PS Consulting (Days)     4
Passes to Centrify Connect     4
* Business hours for the geographic region of purchase
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