Customer Focused. Value Driven.
Maximize the value of your Identity Management investment with Centrify Support! We believe our Customer Success and Support teams are an extension of your IT organization. We empower your team to work smarter, faster, and do more with less.
We appreciate when Centrify support looks at our logs and explains what they mean. Sharing their greater experience helps us to be more efficient at our jobs.Chris Kelly, Global Operations, London Amadeus Services Limited
There are a few companies that I deal with that have shown exemplary performance when dealing with support issues and Centrify is one of them. They bend over backwards to make sure we have everything we need and that their products are working properly. I really do appreciate it. Thank you.Steve Allen, Unix/Linux Admin, Aerospace Industry
Centrify has very knowledgeable technical team and we are very happy with the support they provide us whenever we need it. Thank you and please keep up the good work.Venkatesh Chakrapani, Interval International, Inc.
Support is always enjoyable! I never seem to have a bad experience with Centrify and I am always kept well informed on all service requests.Wayne Dale, Applications Security Engineer, FastMed
Centrify is one of the best companies/products I have worked with. The product is well-engineered with ease of installation and support in mind. If support is needed, everything and everyone is prepared to (successfully!) solve the problem in a professional and timely manner.Thomas Hirsch, Benelog GmbH & Co. kG
Three Levels of Support
Support Plans Designed to Meet Your Specific Needs
|24x7 Support Portal Access||X||X||X|
|24x7 Customer Community||X||X||X|
|Business Hour Support *||X||X||X|
|24x7 Global Support||X||X|
|Dedicated Support Engineer (DSE)||X|
|Authorized Support Contacts||4||10||unlimited|
|Dedicated Customer Success Manager||X|
|Quarterly Business Reviews||X|
|Annual Health Check from Professional Services||X|
|Number of Seats to Classroom Training||3|
|Extended PS Consulting (Days)||4|
|Passes to Centrify Connect||4|
|* Business hours for the geographic region of purchase|
|READ DATASHEET||READ DATASHEET||READ DATASHEET|