Zendesk

Unified Identity Management for Zendesk

Centrify Identity Service provides SSO, automated account provisioning and mobile zero sign on for Zendesk and other cloud apps

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Zendesk is a customer service platform that makes it easy for companies to do right by their customers. Setting up and administering multiple user accounts should be easy, too. That’s why Zendesk supports enterprise single sign-on with Centrify Identity Service. With Centrify, IT can centrally provision new Zendesk users, create custom access policies, and automatically revoke access when needed. Thanks to SAML, employees can log in using their existing credentials from desktop or mobile devices without having to remember a unique, app-specific username or password.

With Centrify, IT spends less time and money to roll out and manage Zendesk and other cloud services, and gets improved user adoption, satisfaction and productivity.

What’s Included?

Integration with Active Directory 

A five-minute installation securely connects your Active Directory to Zendesk. Centrify works without replicating sensitive Active Directory data into the cloud or a third-party, and requires no changes to firewall policies. If your business doesn’t use Active Directory or wants 100% cloud-based identity for users outside of the corporate network, Centrify supports that too.

Automated Account Provisioning

When IT creates a new user in Active Directory, Centrify can automatically create a Zendesk account for them, with the correct authorization, and single sign-on access.  When that user leaves, Centrify automatically revokes Zendesk access — ensuring only the right users have access at all times.

Secure Browser Single Sign-on (SSO) with SAML

Provide one-click access to Zendesk — without adding another username and password for users to remember.  Centrify leverages SAML for secure authentication without passwords, to provide one-click access to Zendesk and all your other cloud and mobile apps.