Idaptive was recently acquired and as a result has assigned their “classic endpoint agents” contracts to Centrify, effective May 12, 2020. Official assignment notices will be sent to customers during the week of May 25, 2020.
What Products are affected?
- The assignment involves a subset of Idaptive products related to the “classic endpoint agents” that integrate on-premises Windows or Mac endpoints directly to Active Directory for login, group policy, or smart card support.
- The specific product SKU names that are impacted will be spelled out in your contract assignment letter, but the most common among them include:
- Idaptive Endpoint Service
- Idaptive Identity Service – Mac Edition
- Idaptive for Mac
- Idaptive for Mac Smart Card
FREQUENTLY ASKED QUESTIONS
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Centrify has always maintained the engineering expertise for these products and the support agreement between Idaptive and Centrify was terminated upon Idaptive’s acquisition.
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Through July 11, 2020, support will continue to be provided by Idaptive through the Idaptive Support Portal or by phone at +1-408-495-8118. Effective July 12, 2020, support for these solutions will transfer to Centrify.
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Please contact Centrify Technical Support at support@centrify.com to request a portal account. All portal access requests require a company email address.
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If you are a previous Centrify customer and still have us as an active/approved vendor, then no action should be necessary. If you are a brand new Centrify customer or Centrify is no longer an active/approved vendor with your AP, please contact us at AR@centrify.com and we can help get you set up.
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You can reach the Centrify renewals team at renewals@centrify.com.
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Through July 11, 2020, downloads will continue to be available through the Idaptive Support portal. Effective July 12, 2020, downloads for these solutions will be available through the Centrify Download Center, which is available in the Centrify Community.
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Welcome to the Centrify family! We are glad to have the opportunity to provide you with Identity-Centric PAM solutions that can secure your organization as it continues its digital transformation.