Centrify Enhances World-Class Customer Support with New Elite-Level Support Program
Elite Offering Provides Enterprise Customers with Personalized, Dedicated Support from Highly Knowledgeable Technical Account Managers
March 16, 2015
SANTA CLARA, Calif. — Centrify Corporation, the leader in unified identity management across cloud, mobile and data center, today announced a new customer support offering called Elite, which provides enterprise customers with personalized technical support from highly skilled Centrify Technical Account Managers. The new offering builds on Centrify’s outstanding global support program, which consistently boasts overall customer satisfaction levels greater than 92 percent per quarter. Centrify’s world-class support organization has helped the company achieve a customer retention rate of 97 percent, among the highest in the industry.
The new Elite-level support program caters to large organizations that demand direct access to dedicated customer support personnel who can serve as trusted advisors. Centrify’s Elite support specialists are highly trained specialists possessing a deep understanding of the customer’s needs.
“The Centrify Global Support Program is an on-going strategic advantage to Centrify’s customers, and the new Elite-level offering further enhances our support for large customers who prefer a more personalized, dedicated service,” said Raman Kumar, Senior Director of Customer Success & Support for Centrify. “We are extremely proud of our first-class customer support organization, which is a major reason why we have some of the happiest and most loyal customers in our industry.”
Centrify also offers two other customer support programs: Standard and Premium. The Standard Level of support gives customers access to help from Centrify Support during business hours. Customers can call, email or get help online through the Centrify Customer Support Portal and online community. Premium-level customers can access the support team 24 x 7 through any of the supported channels — phone, email or online.
Access to the Customer Support Portal gives customers a view of all technical information related to Centrify products and associated technologies. The Portal features documentation covering all phases of product installation, deployment and planning to address the customer’s full range of implementation and management needs. Online resources in the form of videos, chalk talks and application notes are also available within the Customer Support Portal. For more information, see: http://www.centrify.com/media/1113431/centrify-support-elite.pdf
Centrify provides unified identity management across cloud, mobile and data center environments that delivers single sign-on (SSO) for users and a simplified identity infrastructure for IT. Centrify’s unified identity management software and cloud-based Identity-as-a-Service (IDaaS) solutions leverage an organization’s existing identity infrastructure to enable single sign-on, multi-factor authentication, privileged identity management, auditing for compliance and enterprise mobility management. Centrify customers can typically reduce their total cost of identity management and compliance by more than 50 percent, while improving business agility and overall security. Centrify is used by more than 5,000 customers worldwide, including nearly half of the Fortune 50 and more than 60 Federal agencies. Visit www.centrify.com for more information.
Centrify is a registered trademark and Centrify Server Suite and Centrify User Suite are trademarks of Centrify Corporation in the United States and other countries. All other trademarks are the property of their respective owners.