Centrify's Global Customer Support Program Named as Finalist in 4th Annual 2012 Golden Bridge Awards
Centrify Recognized in Best Customer Satisfaction Category for its Leading Global Customer Support Program Earning Customer Satisfaction Levels of more than 92 Percent
August 23, 2012
SUNNYVALE, Calif. — Centrify Corporation, the leading provider of security and compliance solutions that centrally control, secure and audit access to cross-platform systems, mobile devices and applications, today announced that it has been recognized as a finalist in the Annual 2012 Golden Bridge Awards for its Centrify Global Customer Support Program.
The annual Golden Bridge Awards program, with active participation from a broad spectrum of industry voices, encompasses the world's best in organizational performance, products and services, innovations, executives and management teams, women in business and the professions, case studies and successful deployments, public relations and marketing campaigns, product management, websites, blogs, white-papers, videos, advertisements, creativity, partner programs, and customer satisfaction programs from every major industry in the world. Organizations from all over the world are eligible to submit nominations. Winners will be honored in San Francisco on Oct. 2 during the 4th annual awards dinner and presentations.
The success of the Centrify Global Customer Support Program comes from experienced and passionate technical staff combined with a company commitment to customer satisfaction. The program provides timely and knowledgeable support and services designed to help customers deploy Centrify solutions faster and manage their environments more efficiently. Centrify's support team consists of experienced IT professionals who are focused exclusively on Centrify products and their interoperability with existing IT infrastructure. Since its continuous improvement initiative to track and incorporate metrics for support quality and satisfaction, Centrify has consistently achieved overall and case-owner satisfaction levels greater than 92% per quarter.
"Centrify's customer support organization is often cited by our customers as a key differentiator for choosing us, and it's gratifying to see it recognized through these industry and peer recognition awards," said Frank Cabri, Centrify VP of Marketing. "Our customers appreciate working directly with Centrify experts that have the experience and knowledge to solve complex problems quickly. Our commitment to continuously measure customer satisfaction through their direct feedback is a key company performance metric, and we are proud of this validation of our outstanding service levels via the Golden Bridge Awards."
Centrify offers two support plans, Standard Support and Premium Support, with service levels designed to meet a range of needs. Centrify support engineers enhance the Standard and Premium support offerings by monitoring and posting detailed contributions to the company's vibrant Community Forums, benefiting users of the company's free offering, Centrify Express. In addition, the extensive expertise of Centrify's technical engineers is used to build comprehensive knowledge base articles available within the Centrify Customer Support Portal, a one stop shop for documentation, software downloads, technical resources, training videos and support polices.
About the Golden Bridge Awards
Globee Awards from Silicon Valley are conferred in four programs: The Info Security's Global Excellence Awards, The IT Industry's Hot Companies and Best Products Awards, The Golden Bridge Business and Innovation Awards, and Consumer Products Guide's World Choice Awards. These premier awards honor organizations of all types and sizes from all over the world, including people behind them, the products, performance, innovations, public relations and marketing. Learn more about The Golden Bridge Awards at www.goldenbridgeawards.com.
Centrify delivers integrated software and cloud-based solutions that centrally control, secure and audit access to cross-platform systems, mobile devices and applications by leveraging the infrastructure organizations already own — Microsoft Active Directory. From the data center and into the cloud, more than 4,500 organizations, including 40 percent of the Fortune 50 and more than 60 Federal agencies, rely on Centrify's identity consolidation and privilege management solutions to reduce IT expenses, strengthen security and meet compliance requirements. For more information about Centrify and its solutions, call +1 (408) 542-7500 or visit http://www.centrify.com/.
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