Customer Focused. Value Driven.
Our mission is to help maximize the value of your Centrify investment. We believe our Customer Success and Support teams are an extension of your organization and ensure that we make you and your team faster, smarter and better.
Three Levels of Support
Support Plans Designed to Meet Your Specific Needs
|24x7 Support Portal Access||X||X||X|
|24x7 Customer Community||X||X||X|
|Local Business Hour Support||X||X||X|
|24x7 Global Support||X||X|
|Technical Account Manager (TAM)||X|
|Extend Your Team with a Primary Point of Contact||X|
|Authorized Support Contacts||4||6||10|
|Support Service Reviews per Year||12|
|Account Reviews per Year||2|
|Online Training Sessions (180 Days)||2|
|Read Datasheet||Read Datasheet||Read Datasheet|
Cloud Service Status
Get real time information on the operational status of the Cloud Service, upcoming maintenance, incident history as well as subscribing to automatic alerts.