Centrify Support

Customer Focused. Value Driven.

Our mission is to help maximize the value of your Centrify investment. We believe our Customer Success and Support teams are an extension of your organization and ensure that we make you and your team faster, smarter and better. 

We appreciate when Centrify support looks at our logs and explains what they mean. Sharing their greater experience helps us to be more efficient at our jobs. Chris Kelly, Global Operations, London Amadeus Services Limited
There are a few companies that I deal with that have shown exemplary performance when dealing with support issues and Centrify is one of them. They bend over backwards to make sure we have everything we need and that their products are working properly. I really do appreciate it. Thank you. Steve Allen, Unix/Linux Admin, Aerospace Industry
Centrify has very knowledgeable technical team and we are very happy with the support they provide us whenever we need it. Thank you and please keep up the good work. Venkatesh Chakrapani, Interval International, Inc.
Support is always enjoyable! I never seem to have a bad experience with Centrify and I am always kept well informed on all service requests. Wayne Dale, Applications Security Engineer, FastMed
Centrify is one of the best companies/products I have worked with. The product is well-engineered with ease of installation and support in mind. If support is needed, everything and everyone is prepared to (successfully!) solve the problem in a professional and timely manner. Thomas Hirsch, Benelog GmbH & Co. kG

Three Levels of Support

Support Plans Designed to Meet Your Specific Needs

  Standard Premium Elite
24x7 Support Portal Access X X X
24x7 Customer Community X X X
Product Updates X X X
Local Business Hour Support X X X
24x7 Global Support X X
Technical Account Manager (TAM) X
Extend Your Team with a Primary Point of Contact X
Authorized Support Contacts 4 6 10
Support Service Reviews per Year 12
Account Reviews per Year 2
Online Training Sessions (180 Days) 2
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Cloud Service Status

Get real time information on the operational status of the Cloud Service, upcoming maintenance, incident history as well as subscribing to automatic alerts.