TOM KEMP'S CENTRIFY BLOG

Centrify Customer Forums Now Live

Wednesday, October 31, 2007

Over the last few weeks we have made some enhancements to our customer support portal, including making the Knowledge Base easier to search and fine-tuning our great product download center. But the enhancement I am most excited about is the new Centrify Customer Forums. The forums provide a way for our customers to discuss issues with other customers and with Centrify staff. I encourage customers to use them to get advice, share your best practices, and make recommendations on product features. In effect, we want a vibrant community of Centrify customers (and prospective customers!) helping each other out in order to make them more successful using our solutions to solve their business needs. Think of it as an internet version of a barn raising

Figure 1.  Here's what it looks like when you enter the Centrify Customer Forums. (Click to see an enlarged version.)

Like other forums you may be familiar with, when you enter the Centrify Customer Forum for the first time you can set your forum name. This can be your real name, or an alias you choose in order to remain anonymous. You can also choose to show or hide your email address. By default, your email address is hidden. But if you want to make it easy for other forum users to contact you, you can choose to display your email address with your forum name on your posts.

Figure 2.  Here's an example of a recent post on the Forums. (Click to see an enlarged version.)

I encourage all of our customers to join the community and help each other out, and have an on-going conversation with our product personnel. Just go to our support portal, log in with your user name, and select Centrify Customer Forums in the menu on the right to get started today.

(In reviewing this blog entry, our support team gently reminded me to mention that customers should remember that the Forums are for information exchange and that they should continue to use the Knowledge Base and Case Tracking features to find solutions to specific technical problems and submit support cases. Message delivered! )

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