Jobs at Centrify

Do you have a passion for quality and innovation?

If so, you'll be right at home at Centrify. We are always looking for talented, motivated individuals who would like to help us design, build, sell and support the next generation of integrated software solutions that centrally control, secure and audit access to cross-platform systems and applications by leveraging Microsoft Active Directory. If you have what it takes, email your resume to

Tom Kemp On Preparing Technology Companies For The Long Haul

Centrify provides Unified Identity Services across data center, cloud and mobile — resulting in one single login for users and one unified identity infrastructure for IT. Centrify's software and cloud services let organizations securely leverage their existing identity infrastructure to centrally manage authentication, access control, privilege management, policy enforcement and compliance across on-premise and cloud resources. More than 5,000 customers have deployed Centrify across millions of servers, workstations, and applications. With Centrify, organizations are reducing their costs associated with identity lifecycle management and compliance by over 50%.

Centrify Corporation offers competitive salaries and an excellent benefits package, including medical, dental, vision and life insurance. We also provide an Employee Assistance Program, paid holidays, paid time off, flexible spending account, stock options, 401k, and more!

Centrify Corporation is an Equal Opportunity Employer, committed to providing a diversified work environment, free of discrimination and harassment.

Jobs at Centrify

Available Position Department Location
Director / Sr. Director of Demand Generation Marketing Santa Clara, CA, USA
Director / Sr. Director of Product Marketing Marketing Santa Clara, CA, USA
Manager of Demand Generation Marketing Santa Clara, CA, USA
Senior Field Marketing Manager Marketing Santa Clara, CA, USA
Product Marketing Manager Marketing Santa Clara, CA, USA
Senior Web Developer Marketing Santa Clara, CA, USA
Senior Product Manager — Server Business Product Management Santa Clara, CA, USA
Technical Marketing Engineer — Centrify User Suite, Identity as a Service Product Management Santa Clara, CA, USA
Senior QA Engineer — Cloud/SaaS R&D Santa Clara, CA, USA
Senior Software Engineer — Mac OS X R&D Santa Clara, CA, USA
Software Development Manager — UNIX, Linux & Mac R&D Santa Clara, CA, USA
Area Sales Manager (SaaS/Apps Specialist) — EMEA Sales UK, EMEA
Inside Sales Representative (MAC Specialist) Sales Bracknell, UK, EMEA
Inside Sales Representative — SaaS Specialist Sales Santa Clara, CA, USA
Inside Sales Representative — Southern Europe - EMEA Sales Bracknell, UK, EMEA
Lead Development Representative Sales Santa Clara, CA, USA
Lead Development Representative — North - EMEA Sales Bracknell, UK, EMEA​
SaaS Regional Sales (Western Region) Sales Santa Clara, CA, USA — working out
of our HQ or Western Region
Federal Inside Sales Representative Sales Santa Clara, CA, USA
Systems Engineer — Middle East/Africa Sales UK, EMEA
Centrify Senior Consultant Services Field
Backline Technical Support Engineer, Cloud Services (Office365) Support Santa Clara, CA, USA
Technical Support Engineer, Centrify Cloud Service (Mac, Mobile & SaaS) Support Salt Lake City Region, UT, USA
Technical Support Engineer, Centrify Cloud Service (Mac, Mobile & SaaS) Support Santa Clara, CA, USA
Technical Support Engineer — Centrify Server Suite (UNIX) Support Santa Clara, CA, USA
Technical Support Manager, Centrify Server Suite Support Santa Clara, CA, USA

Available Position
Department:Marketing
Type:Full-time Position
Location:Santa Clara, CA, USA

Director / Sr. Director of Demand Generation

This role comprises a core component of Centrify’s business and marketing strategy. As the leader for demand generation, you will help drive creation of the company’s pipeline through a combination of creating new leads (“top of funnel”) and nurturing existing leads/freeware users into active prospects. The scope of this position includes developing and leading digital marketing campaigns for all of Centrify’s product lines — Server Suite and User Suite, owning the nurture strategy for the company’s contact database and freeware installed base, and search engine marketing (SEM). A key component of this role will be working with the product management and marketing teams to develop, execute and track cross-sell and up-sell strategies + campaigns.

Requirements

  • 8-10 years of marketing programs experience, including 5+ years of directly owning lead generation
  • Strong understanding of lead conversion across stages (suspect/MQL/SAL/pipeline)
  • 5+ years in enterprise security or enterprise infrastructure software (e.g. virtualization or monitoring) market sectors
  • 3+ years of experience with marketing automation platforms (Marketo preferred)
  • 2+ years of management experience
  • Proven experience aligning with product teams to understand new business goals and create successful campaigns to achieve them
  • Moderate or greater ability to understand technical products and create high-level content pieces as needed

Available Position
Department:Marketing
Type:Full-time Position
Location:Santa Clara, CA, USA

Director / Sr. Director of Product Marketing

This role comprises a critical component of Centrify’s marketing strategy — the ability to create compelling value propositions, resulting content and strong preference for the company’s award-winning products. As the leader for product marketing, you will lead positioning and messaging across Centrify’s Server Suite and User Suite product portfolios, as well as the broader arching company solution. Your team will ally and work closely with the product management team, drive content creation and review for the different teams within corporate and field marketing, co-own cross-sell and upsell strategies, and work closely with industry analysts and social media.

Requirements

  • 8-10 years of product marketing or related experience, including 4+ years in leadership role of a product marketing team
  • Excellent positioning and messaging creation capabilities (i.e. “taking product management’s 50 bullets into 5”)
  • 5+ years in enterprise security or enterprise infrastructure software (e.g. virtualization or monitoring) market sectors
  • Strong writing and PowerPoint creation skills
  • Experience as a company spokesperson (analysts, press, social media)

Available Position
Department:Marketing
Type:Full-time Position
Location:Santa Clara, CA, USA

Manager of Demand Generation

This role comprises a key component of Centrify’s business and marketing strategy. As a core member of the demand generation team, you will help drive creation of the company’s pipeline through a combination of creating new leads (“top of funnel”) and nurturing existing leads/freeware users into active prospects. The scope of this position includes developing and leading digital marketing campaigns for all of Centrify’s product lines — Server Suite and User Suite, driving the nurture strategy for the company’s contact database and freeware installed base, and search engine marketing (SEM). A key component of this role will be working with the product management and marketing teams to develop, execute and track cross-sell and up-sell strategies + campaigns.

Requirements

  • 5-7 years of marketing programs experience, including 4+ years of directly working on lead generation
  • Strong understanding of lead conversion across stages (suspect/MQL/SAL/pipeline)
  • 3+ years in enterprise security or enterprise infrastructure software (e.g. virtualization or monitoring) market sectors
  • 3+ years of experience with marketing automation platforms (Marketo preferred)
  • 2+ years of managing lead nurture campaigns and search engine marketing (SEM)
  • Proven experience aligning with product teams to understand new business goals and create successful campaigns to achieve them
  • Moderate ability to understand technical products and create high-level messages (e.g. email copy) as needed

Available Position
Department:Marketing
Type:Full-time Position
Location:Santa Clara, CA, USA

Senior Field Marketing Manager

Centrify is seeking a Senior Field Marketing Manager to plan and execute targeted events that raise awareness of Centrify, build momentum with partners, and generate sales leads, pipeline and revenue. This role will work closely with marketing, business development and sales leadership to build plans and deliver results.

The Senior Field Marketing Manager is an execution-focused team player who is able to think strategically and manage tactical detail, is both creative and analytical, and can thrive in a fast paced environment. This position is located in our Santa Clara office.

Responsibilities

  • Investigate and identify events and conferences targeted to Centrify target market
  • Execute and manage field, corporate and Alliance/ISV partner events (regional one-day events, tradeshows, conferences, etc.), including logistics, budgeting, content development, scheduling, creative themes and social media strategies
  • Collaborate with executives, sales management, field sales, corporate marketing, business development and product marketing to create and deliver field, partner and corporate-driven events that support near term and long term company objectives, including driving plans for customer conferences, user groups, etc
  • Ensure event goals and lead acquisition strategies are aligned with sales objectives and messaging and graphics are consistent with Centrify brand
  • Track event results and metrics to measure success and investment, optimizing events as needed
  • Coordinate pre- and post-event communications to target audience
  • Work with marketing operations and sales to ensure leads are properly routed, marketing nurtured and followed up on in a timely manner
  • Assist with other Alliance/ISV Partner-oriented events and activities, including but not limited to, joint seminars and webinars, newsletters and other communications, and development of “Events in a Box”

Requirements

  • 7-10 years of IT marketing experience with focus on driving execution of events
  • Proven track record of successfully partnering with sales, marketing and business development on execution of events and programs
  • Detail-oriented with exceptional program and project management skills
  • Strong team player with initiative, a positive attitude and proven ability to excel in a fast-paced environment
  • Works well with individuals of all levels and disciplines to deliver results
  • Excellent oral and written communication skills
  • Experience with salesforce.com and marketing automation systems such as Marketo
  • Experience working with multiple territories, priorities, and projects simultaneously. Experience working with Latin America and APAC a plus
  • Understanding of SaaS single-sign on solutions, identity and access management industry and/or ISV partner marketing preferred

Available Position
Department:Marketing
Type:Full-time Position
Location:Santa Clara, CA, USA

Product Marketing Manager

Centrify’s flagship Server Suite delivers market-leading Identity and Access Management solutions that provide authentication, identity profiles/attributes, role-based authorization, auditing, and automation for the datacenter and cloud. Centrify is seeking an energetic Product Marketing Manager to drive product related go-to-market programs and deliverables for the Centrify Server Suite. This individual pays attention to detail and has an eye for quality, along with the crucial ability to grasp technology concepts, and translate them into benefits that resonate. This individual will be responsible for injecting product positioning & messaging into lead generation programs, analyzing the effectiveness of programs, and developing collateral.

Responsibilities

  • Drive content and creative into lead generation programs
  • Work with marketing team to analyze the performance of lead generation programs, communicate findings and make recommendations for optimization
  • Work with marketing to track and refine the effectiveness of nurturing programs, and to evaluate and advance lead quality
  • Work with marketing and creative to ensure messaging and design standards are maintained in all communications
  • Create and maintain a library of sales tools, such as customer presentations, and competitive materials
  • Ensure all key market collateral is current, and easy to find across all major properties — Web site, sales and partner portal
  • Industry award submissions
  • Help with launch coordination around new products and releases
  • Create consistency across a growing organization’s use of product naming conventions, and delivery style

Requirements

  • Minimum of 2 years professional experience in software product marketing
  • Action oriented and results driven with a keen focus on 1) driving plan of record and
    2) producing visible signs of progress
  • Skilled writer with ability to drive projects to completion quickly
  • Highly motivated self-starter
  • Have start-up experience and/or be comfortable with the rigors of a start-up environment
  • Strong interpersonal and project management skills
  • 4-year degree in computer science or closely related discipline, or equivalent experience

Available Position
Department:Marketing
Type:Full-time Position
Location:Santa Clara, CA, USA

Senior Web Developer

A balanced combination of technical acumen and business analysis will be the key to thriving as Centrify’s senior web developer. You’ll be part of a great team, including a business systems architect and programmer, plus web developers who are supporting day-to-day projects. As the chief developer for centrify.com, you’ll drive the roadmap for improvements in our underlying development platform, while continuing to support day-to-day updates and projects. As a member of the Centrify Marketing team, you’ll construct your priorities, requirements and solutions by working with a variety of stakeholders not only from Marketing but Support, Sales, Services, IT and Finance. You’ll be skilled at working in a fast-paced, multi-project environment, and bring a pragmatic approach to setting priorities. In addition to examples of your coding and programming work, you’ll need excellent references who can attest to your ability to gather requirements and communicate business-driven solutions.

Job Responsibilities

  • Own and develop our underlying CMS-like template engine and formulate a plan to modernize the platform and extend updates to business owners. Short-term this includes (1) defining forward-looking coding standards for HTML/CSS with web standards and responsive web design in mind and (2) optimizing or replacing XML/XSL-managed content. Long-term this may include migrating to a formal CMS solution.
  • Own and develop the web management strategy for standing up and maintaining localized web sites
  • Contribute to development of our next-gen partner portals and sales-enablement portals leveraging the web platform
  • Work closely with the business systems architect to further optimize and expand integration points with backend systems, including Lithium, Marketo, Salesforce CRM, Salesforce Sites, Sharepoint, and our own cloud service
  • Bring a formal development, hardening and QA process to our use of JavaScript
  • Develop tools and document procedures and standards for the web developers who are doing day-to-day updates
  • Drive integration of our Support portal on the Salesforce platform with our website. Manage product-to-website integrations, including product delivery/download services, and work with stakeholders in Support, Product Management, and Engineering to transition business and technical ownership of these services
  • Pitch in with web developers during big product launches and mentor web developers

Technical Requirements

  • 3-5 years of continuous, hands-on experience developing web projects for a large-scale B2B website
  • Complete technical mastery of HTML5/CSS3 coding standards and practices, including experience with mobile and responsive design
  • Experience with a non-consumer CMS system such as Alfresco, Drupal, Joomla, or Umbraco
  • Advanced JavaScript coding skills, including experience with platforms such as jQuery, JSON and templating languages
  • Experience with at least one server-side language, preferably ASP.Net. Experience with classic ASP or willingness to learn is essential
  • Experience with XML-driven content management and advanced use of XSLs with conditional logic
  • Nice to haves: Experience with C#, the Salesforce API, the Marketo API, Sharepoint, and Lithium

Business Requirements

  • 3–5 years of experience working collaboratively with technical and business stakeholders, including technical architects, web developers, designers and business stakeholders from marketing, IT, support, etc
  • Excellent communication skills
  • Excellent project management skills, including experience researching requirements and communicating plans and timelines
  • Ability to juggle multiple projects, prioritize and make pragmatic, step-by-step progress in a fast-paced environment
  • Nice-to-have: startup experience

Available Position
Department:Product Management
Type:Full-time Position
Location:Santa Clara, CA, USA

Senior Product Manager — Server Business

Position Summary

Centrify’s flagship Server Suite delivers market-leading Identity and Access Management solutions that provides authentication, identity profiles/attributes, role-based authorization, auditing, and automation for the datacenter and cloud. Governance, risk, and compliance is a critical aspect of Identity and Access Management, and we are seeking an exceptionally capable senior product manager to drive GRC strategy and execution and help us take our products to the next level of successful growth and adoption.

This is an exciting opportunity for someone who has the leadership and technical chops to drive a growing business while rolling up your sleeves to make things happen. You will shape the direction of a significant product line in a stable and rapidly growing pre-IPO company. On a daily basis, you will leverage your business management, strategy, and technical expertise to deliver the best solutions for Centrify’s large, global customer base.

You will join a team that is driving enterprise and federated identity and access management to new heights across Windows, UNIX and Linux systems, and applications deployed on-premise, in virtualized environments, and in the cloud. We are looking for an individual who has a balanced blend of technical and business acumen. This will require excellent analytic skills, and acute focus on defining end-to-end customer scenarios and driving execution to assure that we ship components with the right combination of features, quality, and time to market.

Responsibilities

  • Develop and execute roadmap; feature prioritization; and product, partner, and GTM strategies for governance, risk, and compliance across all aspects of the Centrify Server Suite
  • Synthesize complex technical and market issues, develop insight into and solutions for those challenges, and gain acceptance and commitment from others
  • Calculate and analyze market opportunity, segmentation, forecast, ROI and product performance to drive prioritization and business decision-making
  • Define personas, activities, roles, and workflows for the Centrify Server Suite in order to drive product features and ease of use / user experience
  • Work closely and effectively with the field to drive product adoption and customer satisfaction
  • Work with support and development to address customer issues
  • Present and evangelize Centrify solutions to prospects, customers, partners, analysts, and press

Requirements

  • Minimum of 4 years professional experience in software product management
  • Experience in governance, risk, and compliance
  • Strong knowledge of regulatory compliance (e.g., PCI, SOX, HIPAA, FISMA, etc) and enterprise security issues
  • Experience in auditing and reporting
  • Passionate about system software, security, identity, and privilege management
  • Solid technical background and good understanding of UNIX/Linux and Windows server deployments, manage-ability, and ecosystem
  • Action oriented and results driven with a keen focus on 1) driving plan of record and 2) producing visible signs of progress
  • Experience driving the complete product lifecycle from inception to GTM within a cross-functional team
  • Strong interpersonal, project management, negotiation, and decision-making skills. Proven ability to build relationships with peers, cross-functional partners, industry partners, customers, and the field. Ability to communicate complex issues clearly
  • Have start-up experience and/or are comfortable with the rigors of a start-up environment
  • 4-year degree in computer science or closely related discipline, or equivalent experience. MBA is a plus
  • The ideal candidate will have experience in a product line management role with responsibility for managing governance, risk, and compliance products within a software business. Background/understanding of federation is a plus

Available Position
Department:Product Management
Type:Full-time Position
Location:Santa Clara, CA, USA

Technical Marketing Engineer — Centrify User Suite, Identity as a Service

Position Summary

Centrify last year launched its Identity as a Service (IDaaS) for cloud and mobile. The product management team is looking to add an exceptional Technical Marketing Engineer (“TME”) who can help us launch new cloud-based offerings and help take them the next level of successful growth and adoption.

You will join a team that is driving identity and access management to new heights by providing an integrated security management model that makes it easy to set, enforce, audit, and automate access policies across the datacenter in conjunction with enabling single sign-on spanning applications, mobile devices and cloud services. This is an exciting opportunity for someone who has breadth and depth of capabilities and experience and the desire to wear many hats. In this position, you will make significant contributions to the continued success of our stable and rapidly growing pre-IPO company.

We are looking for an individual who has a strong technical background as well as the business sense and maturity to drive key initiatives that may at times blur the line between TME and inbound product management. This will require broad technical skills, a strong focus on customer success, and the leadership to drive success within cross-functional teams.

Responsibilities

  • Be the technical expert in how Centrify application solutions solve real world issues
  • Drive solution investigations, technical integrations and proofs of concept
  • Analyze competitor offerings, positioning, and strategies and assist in developing competitive strategy and positioning
  • Provide pre/post sales support. Develop and deliver application notes, demos, chalktalks, webinars and other technical collateral. Participate in developing training and certification programs
  • Manage vendors and external project teams when necessary
  • Synthesize complex technical and market issues, develop insight into and solutions for those challenges, and gain acceptance and commitment from others
  • Work closely and effectively with the field to drive product adoption and customer satisfaction
  • Work with support and development to address customer issues
  • Present and evangelize Centrify solutions to prospects, customer, and partners

Requirements

  • Minimum of 4 years professional experience in technical marketing, product management, professional services or systems/sales engineering
  • Solid technical background and good understanding of current identity and access management technologies — particularly in the areas of Kerberos, LDAP, SAML, OAuth, OpenID, SCIM, other federation technologies and user provisioning
  • Strong understanding of private and cloud application platforms — Java, ASP.net, node.js, spring, apache http, J2EE servers, heroku, force.com, etc
  • Passionate about application software, security, identity and access management
  • Action oriented and results driven with a keen focus on 1) driving a TME plan of record and 2) producing visible signs of progress
  • Strong interpersonal, project management and decision-making skills. Proven ability to build relationships with peers, cross-functional partners, industry partners, customers, and the field. Ability to communicate complex issues clearly
  • 4-year degree in computer science or closely related discipline, or equivalent experience

Available Position
Department:R&D
Type:Full-time Position
Location:Santa Clara, CA

Senior QA Engineer — Cloud/SaaS

Join a team of smart and hard-working professionals building enterprise-grade SaaS & mobile applications. This is a start-up with a customer base of over 4,000 organizations, including 40% of the Fortune 50.

Centrify’s historical focus has been to enable organizations to “do more with less” by embracing and extending an existing infrastructure — Microsoft Active Directory — to secure and manage systems and applications within a customer’s on-premise data center that is becoming increasingly more heterogeneous due to a proliferation of Windows, Mac, Linux and UNIX systems. With the shift to cloud-based computing, organizations are finding they have to manage and secure this heterogeneous infrastructure that now spans to the pubic cloud. Centrify is securely extending IT control of account provisioning, de-provisioning and activity reporting to applications and services based in the cloud.

You must be an energetic self-starter with a desire to learn new things quickly who understands how to test scalable, high-performance software.

Responsibilities

  • Collaborate with a cross-functional team to deliver Centrify’s Software as a Service (SaaS) applications
  • Devise overall test strategy, develop test plan and methodology, as well as make recommendations for appropriate testing tools
  • Design, develop and execute test cases, using automation as much as possible
  • Conduct load and scalability testing
  • Provide timely testing updates as well as raise issues proactively before escalation
  • Setup, configure and maintain test beds in a cloud environment
  • Work with escalation engineering to reproduce and verify customer issues
  • Act as the product champion and customer advocate

Critical Skills

  • Fluency in at least one scripting language such as Shell, Perl, Python or TCL
  • In-depth experience with an industry automation tool
  • Extensive experience in testing web-based applications. Experience with Cloud and SaaS testing preferable
  • Have conducted scalability and performance testing in at least one project
  • Excellent analytical and troubleshooting skills
  • Self-starter with the ability to work with little supervision in a fast-paced environment
  • Demonstrate ability to complete highly detailed tasks with strict attention to quality, completeness and timeliness
  • Excellent oral and written communication skills

Education/Experience

  • 5+ Years hands-on software testing experience, with the most recent experience in the web/cloud/SaaS environment
  • 4 Years College Education or equivalent work experience

Available Position
Department:R&D
Type:Full-time Position
Location:Santa Clara, CA

Senior Software Engineer — Mac OS X

Centrify provides Unified Identify Services across data center, cloud and mobile. Get in on the ground floor to join a team that provides centrally managed authentication, policy enforcement, single sign-on (SSO) and user self-service via cloud-based management platform for both on-premise and remote Mac OS X systems. To date the company has over 5,000 customers including nearly half of the Fortune 50. This is a wonderful opportunity to work with a bunch of smart and hard-working professionals.

You must be an energetic self-starter with a desire to learn new things quickly. A successful candidate needs to be able to understand and implement scalable and high-performance software and have a track record of working with ground breaking technologies.

Responsibilities

  • Contribute to architectural design and participate in iterative product design
  • Implement design with an eye toward maintainability, scalability, performance and quality
  • Develop unit test cases and perform comprehensive unit testing
  • Work with other developers, sharing code and tasks to meet product goals
  • Handle routine system administration issues related to your systems and test systems
  • Work with Support and Escalation teams to diagnose and fix operational product issues

Critical Skills

  • Contribute to architectural design and participate in iterative product design
  • Implement design with an eye toward maintainability, scalability, performance and quality
  • Develop unit test cases and perform comprehensive unit testing
  • Work with other developers, sharing code and tasks to meet product goals
  • Handle routine system administration issues related to your systems and test systems
  • Work with Support and Escalation teams to diagnose and fix operational product issues

Desirable Skills

  • Contribute to architectural design and participate in iterative product design
  • Implement design with an eye toward maintainability, scalability, performance and quality
  • Develop unit test cases and perform comprehensive unit testing
  • Work with other developers, sharing code and tasks to meet product goals
  • Handle routine system administration issues related to your systems and test systems
  • Work with Support and Escalation teams to diagnose and fix operational product issues

Education/Experience

  • 4+ Years hands-on software development experience in Mac OS X or Linux/UNIX
  • 4 Years College Education or equivalent work experience

Available Position
Department:R&D
Type:Full-time Position
Location:Santa Clara, CA

Software Development Manager — UNIX, Linux & Mac

Centrify provides Unified Identify Services across data center, cloud and mobile. To date the company has over 5,000 customers including nearly half of the Fortune 50. Join a team of dedicated and hard-working professionals that delivers market-leading Identity and Access management solutions for UNIX, Linux and Mac systems.

This is a development manager position for our flagship product. It is an exciting opportunity for someone who can help us to take our products to the next level of successful growth and adoption. You must have strong technical skills as well as a successful track record of developing scalable and high-performance enterprise software. You are expected to be a very fast learner who can roll up your sleeves to make things happen. A successful candidate should also be customer-focused, and can make pragmatic judgment to ensure that we ship releases with the right combination of features, quality, and time to market.

Responsibilities

  • Mentor and lead a development team by providing technical guidance, setting priorities, managing resources
  • Contribute to architectural design and participate in iterative product design with Product Marketing
  • Ensure the product is designed and implemented with an eye toward maintainability, scalability, performance and quality
  • Work closely with Support and Escalation teams to diagnose and fix operational product issues and address customer needs in a timely and satisfactory manner

Critical Skills

  • In-depth understanding of the internals of UNIX/Linux and/or Mac OS X operating systems
  • In-depth knowledge of object-oriented concepts, programming and systems design
  • Experience with LDAP, PKI as well as different authentication mechanisms such as Kerberos protocol
  • Good working knowledge of secure programming concepts and operating system security fundamentals
  • Working knowledge of common enterprise networking technology including DNS & Wi-Fi networks
  • Experience with multithreading programming
  • Expertise in C++ and/or C programming languages as well as scripting languages such as Python and TCL
  • Excellent analytical and troubleshooting skills
  • Excellent verbal and written communication skills

Desirable Skills

  • Exposure to cloud computing
  • Working experience with PAM, NSS and NIS
  • Understanding of Active Directory internals and/or administration
  • Knowledge of smart card technology

Education/Experience

  • 8+ Years hands-on software development experience in Linux/UNIX and/or Mac OS X
  • 4 Years College Education or equivalent work experience

Available Position
Department:Sales
Type:Full-time Position
Location:UK, EMEA

Area Sales Manager (SaaS/Apps Specialist) — EMEA

Responsibilities

  • Be the sales specialist for the Company’s cloud-based, single sign-on solutions
  • Work in partnership with the channel sales organization to help identify, sign, train and motivate reselling partners specifically for the SaaS market
  • Be responsible for developing and coordinating a campaign to cross-sell the Company’s existing customers to our cloud-based solutions.
  • Be a co-strategist, along with the Territory Managers, to identify and close major end-user accounts for our cloud services.
  • Help develop training materials appropriate for channel partners and the Company’s new hires
  • Conduct activities such as seminars, webinars, lunch and learns, etc to build awareness and momentum for the Company’s solutions.
  • Work with marketing personnel to develop collateral and relevant sales materials

Requirements

  • 5+ years outside sales experience selling in the SaaS market, with a preferred emphasis on access and identify management.
  • Strong awareness and previous experience working with channel partners
  • Previous success selling to mid-market and larger enterprise accounts
  • Very collaborative salesperson, knowing how to work effectively with other members of the sales team
  • Candidate must be located in the region to be considered for this position

Education

  • 4 year degree or equivalent work experience

Available Position
Department:Sales
Type:Full-time Position
Location:Bracknell, UK

Inside Sales Representative (MAC Specialist)

The Inside Sales Representative (ISR) is responsible for prospecting, penetrating target accounts, expanding product sales within the installed base, and closing smaller Mac license sales. The ISR works with our territory teams and a variety of resellers/partners. This position is intended to focus on Centrify’s MAC software offerings that allows companies to use their existing investment in Microsoft’s Active Directory in order to authenticate MAC users. Experience with solution selling in the security software space is highly desirable.

Duties/Responsibilities

Lead Generation

  • Follow-up and qualify inbound leads for the MAC and mobile markets
  • Research companies and contacts for cold call lists using historical lead information, company web site, articles
  • Outbound cold calling to target Apple accounts
  • Work with Marketing to follow up on specific campaigns
  • Help identify and recruit Apple partners who will sell and support the Company’s solutions
  • Set appointments with key decision makers at prospect accounts

Build Pipeline

  • Qualify and nurture leads into opportunities
  • Nurture early-stage opportunities through the sales cycle
  • Schedule, facilitate, and introduce demos and meetings
  • Qualify, enter into pipeline, and close small deals

Expand Existing Customer Sales

  • Check in on status following new sales and qualify for additional opportunities
  • Routinely check in on customer satisfaction and to qualify for additional product/service sales

Partner Enablement

  • Pass and monitor leads and opportunities
  • Assist with end-user engagement
  • Help partner understand and articulate Centrify value proposition and positioning

Outside Territory Support

  • Coordinate meetings and schedules
  • Prepare and send quotes and other collateral materials
  • Prepare final documentation to book sales

Reporting

  • Track and manage leads, opportunities, and customers through salesforce.com
  • Report on sales activity, sales forecasts and other quantifiable sales objective measurements

Job Qualifications

  • 4+ years of experience with software sales, 2 of which need to be in the MAC and/or mobile market. Experience selling a security products is highly desirable
  • Proven oral and written communication skills
  • Strong work ethic, ability to adapt to rapidly-changing environments
  • Proficiency with WebEx and Salesforce.com
  • Knowledge of Microsoft Office applications
  • Easily adaptable to a fast-paced environment
  • Proven ability to generate pipeline and close sales

Education

  • College degree in business desirable, equal professional experience acceptable

Available Position
Department:Sales
Type:Full-time Position
Location:Santa Clara, CA, USA

Inside Sales Representative — SaaS Specialist

The SaaS (Software as a Service) Inside Sales Representative is responsible for prospecting, penetrating target accounts, expanding product sales within the installed base, closing their own deals and working collaboratively with other sales teams. The SaaS ISR works closely with our Reseller Partners and Territory teams. This position is intended to focus on the Company's SaaS software offerings that allow companies to leverage their existing investment in Microsoft's Active Directory to provide security and single sign-on for SaaS applications. Experience with solution selling in the software space is highly desirable. We're looking for someone who has a great attitude, strong business ethics, great communication skills and loves to win!

Responsibilities

  • Achieve or exceed assigned sales revenue quota
  • Responsible for creating, closing, tracking and reporting results of sales opportunities
  • Nurture opportunities through the sales cycle to close
  • Work with Channel Account Manager to help identify new partners and assist in getting them trained
  • Work collaboratively with Business Development Reps on follow up of incoming leads
  • Research companies and contacts using historical lead information, company web site, and articles to develop a whitespace target list and cold call into those accounts.
  • Work with channel partners to pass leads and develop and progress sales opportunities
  • Provide presentations to prospects via WebEx.
  • Schedule, facilitate, and introduce demos
  • Become a sales subject matter expert for our SaaS products.
  • Work with Marketing to develop and drive attendance to SaaS specific events.
  • Accurately manage, track and precisely forecast revenue opportunities in SalesForce.com

Requirements

  • 1-2 years of experience in Sales, preferably software. Experience in the SaaS Market.
  • Must be extremely knowledgeable/proficient with SaaS terminology and technology
  • Strong technical aptitude. Knowledge and understanding of Microsoft Active Directory a plus.
  • Demonstrated track record of success in achieving and exceeding assigned revenue goals
  • Proven excellence in all methods of communication
  • Ability to understand the prospect/customer environment from both business and technical perspectives and position technical solutions.
  • Must be able to work well under pressure, manage competing priorities, and meet deadlines
  • Strong work ethic, ability to adapt to rapidly-changing environments
  • Proficiency with WebEx and Salesforce.com
  • Proven ability to generate pipeline and close sales

Education

  • College degree in business desirable, equal professional experience acceptable.

Available Position
Department:Sales
Type:Full-time Position
Location:Bracknell, UK, EMEA

Inside Sales Representative — Southern Europe - EMEA

The Inside Sales Representative (ISR) is responsible for prospecting, penetrating target accounts, expanding product sales within the installed base, and closing smaller sales. The ISR works as part of a territory team with outside territory manager and a variety of resellers/partners. This individual must understand prospect/customer environment from both business and technical perspectives and relate those to Centrify's solutions. Experience with solution selling in the security software space is highly desirable.

Duties/Responsibilities

Lead Generation

  • Follow-up and qualify inbound leads for Southern Europe Market
  • Research companies and contacts for cold call lists using historical lead information and a variety of tools
  • Outbound cold calling to target accounts
  • Work with Marketing to follow up on specific campaigns
  • Help identify and recruit partners who will sell and support the Company’s solutions

Build Pipeline

  • Qualify and nurture leads into opportunities
  • Nurture early-stage opportunities through the sales cycle
  • Schedule, facilitate, and introduce demos and meetings
  • Qualify, enter into pipeline, and close small deals

Expand Existing Customer Sales

  • Check in on status following new sales and qualify for additional opportunities
  • Routinely check in on customer satisfaction and to qualify for additional product/service sales

Partner Enablement

  • Pass and monitor leads and opportunities
  • Assist with end-user engagement
  • Help partner understand and articulate Centrify value proposition and positioning

Territory Support

  • Identify larger opportunities and pass onto Territory team to develop
  • Identify cross product opportunities and pass onto Territory team to develop

Reporting

  • Track and manage leads, opportunities, and customers through salesforce.com
  • Report on sales activity, sales forecasts and other quantifiable sales objective measurements.

Job Qualifications

  • 1-2 years of experience in Sales, preferably software
  • Strong technical aptitude and knowledge and understand of Microsoft Active Directory
  • Proven oral and written communication skills
  • Strong work ethic, ability to adapt to rapidly-changing environments
  • Proficiency with WebEx and Salesforce.com
  • Knowledge of Microsoft Office applications
  • Easily adaptable to a fast-paced environment
  • Proven ability to generate pipeline and close sales

Education

  • College degree in business desirable, equal professional experience acceptable.

Available Position
Department:Sales
Type:Full-time Position
Location:Santa Clara, CA, USA

Lead Development Representative

The Lead Development Representative (LDR) is responsible for prospecting, lead qualification, penetrating target accounts and passing qualified leads to the sales team. The LDR contacts companies in North America and communicates with professionals about their business needs and initiatives. They identify who the most appropriate decision maker is in the company by speaking with multiple company representatives. They then initiate a conversation with the decision maker to introduce our products & services, educate the decision maker on what value our Centrify has to offer, asks many questions of the decision maker and their business and then decides if the company would be a good fit for us to sell to. When they have identified a sales-ready lead, it gets passed along to our sales team and they sell from there.

The LDR's use the phone and email to communicate with companies in the territory that is assigned to them. After each contact that they make with the company, they document the result of each call and update the CRM with clear and concise notes.

This position is intended to focus on the Centrify offerings that allow companies to use their existing investment in Microsoft’s Active Directory in order to manage access, authentication and privileged user auditing on other operating systems and applications. Experience with solution selling in the security software space is desirable.

Responsibilities

  • Connect with prospects using phone and email and respond to all inbound leads
  • Document all daily activities in Salesforce CRM
  • Work closely with the sales team to accelerate sales cycle and extend reach into target accounts
  • Responsible for the generation of opportunities within specific geographies targeting IT decision makers
  • Set appointments with key decision-makers at prospect accounts
  • Keeping the CRM database up to date and managing information in the database on all lead prospects and opportunities
  • Work with Sales on Call Blitz activity as required

Required Skills & Experience

  • 2+ years of related experience in B2B Telephone outbound selling, preferably in the Security Software space
  • Graduate degree preferred but not required
  • Strong organizational skills with ability to manage time and resources effectively
  • Superb communication skills to introduce products and services focusing on business benefits and advantages
  • Experience with Salesforce CRM would be an advantage
  • Proven ability to research and prospect using telephone and email
  • Self-directed and an enthusiastic team player
  • Detail and results orientated
  • Works well under pressure
  • Creative, passionate and driven

Available Position
Department:Sales
Type:Full-time Position
Location:Bracknell, UK, EMEA

Lead Development Representative — North - EMEA

Centrify currently have a career opportunity for a Lead Development Representative within our EMEA team.

The Lead Development Representative is responsible for all new business lead generation activity, pipeline management and driving prospects to qualified opportunities in order to meet individual revenue creation.

In this role, you will work with regional field marketing lead to exercise marketing campaigns and go to market strategies to engage new suspects and prospects in initial stages of sales process to deliver highly qualified opportunities to the sales teams in support of their revenue and billings targets. Opportunities are generated using SPIN Selling techniques where the new business executive is expected to use SCOTSMAN Qualification techniques.

Responsibilities

  • Responsible for the generation of opportunities within specific geographies targeting IT decision makers
  • Responsible for tracking and forecasting performance against target reports
  • Follow up campaigns and providing detailed feedback on the success of each campaign
  • Keeping the CRM database up to date and managing information in the database on all prospects and opportunities
  • Working closely with the EMEA Sales team
  • Working with Partners on call out days and events where required

Required Skills & Experience

  • 1+ year preferred of related experience in B2B Telephone outbound selling
  • Graduate degree preferred but not required
  • Strong organizational skills with ability to manage time and resources effectively
  • Superb communication skills to introduce products and services focusing on business benefits and advantages
  • Experience with CRM would be an advantage
  • Self-directed and an enthusiastic team player
  • Detail and results orientated
  • Works well under pressure
  • Creative, passionate and driven

Available Position
Department:Sales
Type:Full-time Position
Location:Santa Clara, CA, USA — working out of our HQ or Western Region

SaaS Regional Sales (Western Region)

Responsibilities

  • Be the sales specialist for the Company’s cloud-based, single sign-on solutions.
  • Work in partnership with the channel sales organization to help identify, sign, train and motivate reselling partners specifically for the SaaS market.
  • Develop and execute sales/business plans to achieve quarterly sales/business objectives.
  • Create and implement account strategy, including developing and maintaining relationships with key decision makers.
  • Recognize customer business problems and drive/influence resources to address opportunities.
  • Major focus on identifying and qualifying new opportunities using the telephone and/or web demonstrations to improve market coverage, increase market share, and grow revenue.
  • Be responsible for developing and coordinating a campaign to cross-sell the Company’s existing customers to our cloud-based solutions.
  • Be a co-strategist, along with the Territory Managers, to identify and close major end-user accounts for our cloud services.
  • Help develop training materials appropriate for channel partners and the Company's new hires.
  • Conduct activities such as seminars, webinars, lunch and learns, etc to build awareness and momentum for the Company's solutions.
  • Work with marketing personnel to develop collateral and relevant sales materials.

Requirements

  • 5+ years outside sales experience selling in the SaaS market, with a preferred emphasis on access and identify management.
  • Strong awareness and previous experience working with channel partners.
  • Previous success selling to mid-market and larger enterprise accounts.
  • Very collaborative salesperson, knowing how to work effectively with other members of the sales team.
  • Candidate must be located in the region to be considered for this position.

Education

  • 4 year degree or equivalent work experience

Available Position
Department:Sales
Type:Full-time Position
Location:Santa Clara, CA, USA

Federal Inside Sales Representative

The Federal Inside Sales Representative is responsible for prospecting, penetrating target organizations, expanding product sales within the installed base, closing their own deals and working collaboratively with their field team. The Federal ISR works as part of the Federal territory team and works with the regional sales manager, systems engineer and a variety of resellers/partners. This individual must be able to understand the prospect/customer environment from both organizational and technical perspectives, and position Centrify's solutions to a variety of decision makers. Experience with solution selling in the security software space is highly desirable. We're looking for someone who has a great attitude, loves to win, has strong business ethics and great communication skills!

Responsibilities

  • Achieve or exceed assigned sales bookings quota
  • Responsible for creating, closing, tracking and reporting results of sales opportunities
  • Nurture ISR-driven opportunities through the sales cycle to close
  • Work with the Channel Account Manager to help identify new partners and assist in getting them trained
  • Work collaboratively with Business Development Reps on follow up of incoming leads
  • Research agencies and contacts using historical lead information, government website, and articles to develop a whitespace target list and cold call into those agencies.
  • Work with channel partners to exchange leads, and develop and progress sales opportunities
  • Provide presentations to prospects via WebEx.
  • Schedule, facilitate, and introduce demos and meetings for field team as appropriate
  • Routinely check in on existing customers and position additional Centrify solutions for new requirements
  • Work with Marketing to develop and drive attendance to territory-+specific events.
  • Accurately manage, track and precisely forecast revenue opportunities in SalesForce.com

Requirements

  • 5+ years of experience in Enterprise Software sales, preferably in the security market. Experience with Federal customers is strongly desired.
  • Demonstrated track record of success in achieving and exceeding assigned revenue goals
  • Proven excellence in all methods of communication
  • Ability to understand the prospect/customer environment from both business and technical perspectives and position complex technical solutions.
  • Must be able to work well under pressure, manage competing priorities, and meet deadlines
  • Strong work ethic, ability to adapt to rapidly-changing environments
  • Proficiency with Microsoft Office, WebEx and Salesforce.com
  • Proven ability to generate pipeline and close sales

Education

  • College degree in business desirable, equal professional experience acceptable.

Available Position
Department:Sales
Type:Full-time Position
Location:UK, EMEA

Systems Engineer — Middle East/Africa

Centrify, the innovative leader of integrated software solutions that centrally control, secure and audit access to cross-platform systems and applications by leveraging an infrastructure you already own — Microsoft Active Directory. With more than 4,500 customers and record growth over the past few years we are seeking to expand our team with highly talented and motivated individuals. The SE works closely with a sales team, which consists of at least one Inside Sales Rep ("ISR") and at least one Account Manager ("AM"). The goals of the sales team are to achieve or exceed revenue targets and to work with customers to ensure their success. The SE plays an instrumental role in the overall success of the sales team. In general, the SE is responsible for working with prospective customers to help articulate the technical and business value of our solutions. This role is a field position and therefore involves travel throughout the South Central United States, occasionally involving overnight stays.

Key Accountabilities

  • Perform presentations and follow-up with prospective customers for the South Central States
  • Assess the needs and uncover requirements for our solutions
  • Demonstrate products to technical and non-technical audiences
  • Respond to proposals and RFI's/RFP's
  • Install and support of product trials
  • Work with new customers to ensure success
  • Help to identify market and product requirements based on field experience
  • Work as part of a sales team toward reaching quarterly territory sales quota
  • Train customers and partners on Centrify products
  • Mentor partners with deployment best practices learned from the professional services organization

Key Attributes

  • Must be well presented, professional and reliable in approach
  • Must be sales driven and have a high desire to succeed
  • Owns responsibility and is proactive in solving issues
  • Ongoing desire to stay current with software market and the latest technologies
  • Ability to travel as required, including regular stays away from home
  • Self starter who can work from a remote office in the field when required
  • Desire to work in a fast paced dynamic environment
  • Ability to understand business value of a solution as it maps to the customer's specific requirements
  • Experience competing with point solutions in enterprise sales opportunities

Key Skills

Non-technical

  • Pre-sales or consulting skills
  • Fluent in English and Spanish
  • Outstanding communication skills with technical and non-technical audience
  • Must have public speaking skills and proven experience in presenting to larger audiences
  • Must have 3 years proven experience (min) dealing with or working for enterprise customers
  • Must have proven organisation skills (the basics)
  • Must be focused and have great attention to detail
  • Must have good written communication skills
 

Technical

  • Must have Windows 2003/2008/2012 experience, MCSA/MCSE certification preferred
  • Must have understanding of Migration to Windows from UNIX/Linux/Mac environments
  • Must have proven experience in Administration/Identity Management of Windows, UNIX, Linux & preferably Macintoshes
  • Must be familiar with PAM, NIS, NSS & Kerberos
  • Must have Windows & UNIX Security knowledge, especially around compliance (PCI, SOX, GLBA, etc.)
  • May have Firewall knowledge
  • Should have an understanding of networking technologies, such as DNS, TCP/IP, Routing
  • Should be familiar with Apache & Tomcat
  • Must have a good working knowledge of Active Directory & SQL Server
  • Experience with other large LDAP Directories/Provisioning solutions would be considered a plus (i.e. Microsoft FIM, IBM IAM & PIM, Oracle Identity Management, Oracle Access Management)

Available Position
Department:Services
Type:Full-time Position
Location:Field

Centrify Senior Consultant

Mission

Personally deliver at least $350,000 dollars in consulting and training revenues within one year.

Outcomes

1. Personally deliver $350,000 or more in combined consulting and training revenues within one year.

  • Travel to customer facilities primarily in North America at least 75% of the calendar year for onsite Services delivery engagements
  • Assist established sales teams in promoting the use of Professional Services as part of the sales cycle

2. Establish and maintain a rating of at least 80% satisfied in customer support satisfaction surveys.

Critical Competencies

  • Efficiency. Able to produce significant output with minimal wasted effort
  • Organization and planning. Plans, organizes, and schedules in an efficient, productive manner. Focuses on key priorities
  • Follow-through on commitments. Innate ability to successfully deliver objectives in a consistent professional manner through both expected and unforeseen challenges
  • Aggressiveness. Moves quickly and takes a forceful stand without being overly abrasive
  • Intelligence. Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information
  • Attention to detail. Does not let important details slip through the cracks or derail a project
  • Proactivity. Acts without being told what to do. Brings new ideas to the company
  • Calm under pressure. Maintains stable performance when under heavy pressure or stress
  • Strategic thinking. Determines opportunities and threats through comprehensive analysis of current and future trends
  • High standards. Expects personal performance and team performance to be nothing short of the best
  • Listening skills. Lets others speak and seeks to understand their viewpoints
  • Communication. Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including email
  • Current passport and ability to pass background check

This position requires extensive travel within North America. At a minimum, the successful candidate must be willing to travel more than 75% of the time per calendar year, and ideally will be located near a major airport in the United States.

Required Technical Skills

  • Must have Windows 2003/2008/2012 administration experience. The ideal candidate will hold one or more Microsoft certifications
  • Must have UNIX and/or Linux administration experience in large organizations. The ideal candidate will have NIS and/or LDAP design experience
  • Must have understanding of migration to Windows from UNIX/Linux/Mac environments
  • Must have working knowledge of Windows authentication and authorization management, PAM, NIS, NSS & Kerberos, and IPSec
  • Must have a good working knowledge of Active Directory
  • Should have Windows & UNIX Security knowledge, especially around compliance (PCI, SOX, GLBA, etc.)
  • Experience with other large Authentication, Authorization and Auditing solutions would be considered a plus
  • Good scripting skills on UNIX and Windows

Available Position
Department:Support
Type:Full-time Position
Location:Santa Clara, CA, USA

Backline Technical Support Engineer, Cloud Services (Office365)

Centrify is currently seeking a Backline Technical Support Engineer for its cloud-based services for extending the reach of Active Directory to mobile and the cloud providing a single sign-on experience leveraging existing infrastructure and skillsets. Cloud and mobile application security is a significant area of interest for Centrify that is helping to fuel future growth.

We are currently looking for a highly “Technical” Backline Support Engineer to support complex enterprise customer environments with Microsoft O365 implementations. This role will involve skill sets in managing customer tickets, reproducing issues, writing KBs, managing escalation and providing product feedback into development/product management. Primary duties include Provide Backline technical support to Customers, Support Engineers, Sales Engineers and System Engineers. Independently troubleshoot and resolve highly complex product related issues.

Responsibilities

  • Act as the technical point of contact for Centrify for O365 Support / Escalations
  • Work on initiatives including O365 migrations & ADFS migrations for Centrify Customers
  • Serves as the escalation point for Tier2 Support Engineers and for questions and complex issue resolution
  • Set-up/create customer environments in Support lab
  • Replicate customer environments to troubleshoot and resolve problems, file defects etc
  • Manage high-profile escalations to resolution, working with internal and field personnel
  • Support Centrify Customers performing migrations / O365 cutover during off hours
  • Deliver product training to Support staff and others as required
  • Resolve customer escalations and drive process/policy improvements through root cause analysis
  • Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance

Skills & Experience

  • A minimum of 5 years of experience as a lead administrator for Microsoft Exchange (2003, 2007, 2010, and 2013) or Escalation support and service management experience
  • Working experience with Office365 implementations and experience with ADFS and Directory Synchronization for Office365 knowledge
  • Experience with support and administration of environments with high-availability and disaster recovery technologies such as clustering and replication
  • Experience with Microsoft Exchange, IIS, Active Directory and MSSQL
  • Fundamental understanding of DNS, Mail Flow, Spam Filtering
  • Exceptional written and oral communication skills
  • Is comfortable with Windows Server operating systems, general networking & SaaS concepts
  • Willingness to be hands-on, both answering the phones and resolving tickets in the queue
  • Passionate about customer service and how it can transform businesses
  • In-depth knowledge of SMTP and spam filtering solutions
  • A natural sense of urgency, initiative and a positive team player philosophy to be reflected in daily work ethics; strong problem solving skills and ability to handle multiple tasks under tight deadlines
  • Good to have (Technical Skills)
    • MCITP: Server Administrator (Windows 2008)
    • MCITP: Enterprise Messaging Administrator on Exchange (2007 or 2010)
    • MCSA: Windows Server 2012
    • MCSE: Messaging
    • MCSM: Messaging
    • Windows PowerShell, VB, or .NET scripting/coding
    • Experience with Microsoft OCS/LYNC, SharePoint, Dynamics CRM, Azure, Azure AD, Yammer, SharePoint Online
    • Experience with BlackBerry, iOS, Android, and other mobile technologies

Available Position
Department:Support
Type:Contractor
Location:Salt Lake City Region, UT, USA

Technical Support Engineer, Cloud Services (Mac, Mobile & SaaS)

Centrify is currently seeking a Technical Support Engineer for its cloud-based services for extending the reach of Active Directory to mobile and the cloud providing a single sign-on experience leveraging existing infrastructure and skillsets. Cloud and mobile application security is a significant area of interest for Centrify that is helping to fuel future growth.

We are currently looking for a highly “Technical” Support Engineer to support complex enterprise customer environments with Centrify implementations. This role will involve skill sets in managing customer tickets, reproducing issues, writing KBs, managing escalation and providing product feedback into development/product management. The position is based in the Salt Lake City Region.

Responsibilities

  • Act as the Technical Support point of contact for Centrify User Suite products
  • Replicate customer environments to troubleshoot and resolve problems, file defects etc
  • Resolve customer escalations and drive process/policy improvements through root cause analysis
  • Resolve web based and phone requests via our CRM systems
  • Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance

Skills & Experience

  • At least 5 years of experience supporting enterprise software products
  • At least 2 years of experience in supporting or deploying Cloud based SaaS solutions or Mac software
  • Is comfortable with Windows Server operating systems, general networking & Mac, Mobile & SaaS concepts
  • Willingness to be hands-on, both answering the phones and resolving tickets in the queue
  • Passionate about customer service and how it can transform businesses
  • A natural sense of urgency, initiative and a positive team player philosophy to be reflected in daily work ethics; strong problem solving skills and ability to handle multiple tasks under tight deadlines
  • Bachelor degree in Computer Science or related technical field or equivalent work experience
  • Good to have (Technical Skills )
    • Mac OS X
    • Active Directory
    • Experience with Microsoft OCS/LYNC, SharePoint, Dynamics CRM, Azure, Azure AD, Yammer, SharePoint Online
    • Experience with BlackBerry, iOS, Android, and other mobile technologies

Personal Attributes

  • Quick learner with desire to learn new tools and techniques
  • Excellent analytical, troubleshooting and interpersonal skills
  • Track record in providing outstanding and unparalleled customer service
  • Strong communications skills (verbal and written) and outstanding interpersonal skills

Available Position
Department:Support
Type:Employee
Location:Santa Clara, CA, USA

Technical Support Engineer, Centrify Cloud Service (Mac, Mobile & SaaS)

Centrify is currently seeking a Technical Support Engineer for its cloud-based services for extending the reach of Active Directory to mobile and the cloud providing a single sign-on experience leveraging existing infrastructure and skillsets. Cloud and mobile application security is a significant area of interest for Centrify that is helping to fuel future growth.

We are currently looking for a highly “Technical” Support Engineer to support complex enterprise customer environments with Centrify implementations. This role will involve skill sets in managing customer tickets, reproducing issues, writing KBs, managing escalation and providing product feedback into development/product management.

Responsibilities

  • Act as the Technical Support point of contact for Centrify User Suite products
  • Replicate customer environments to troubleshoot and resolve problems, file defects etc
  • Resolve customer escalations and drive process/policy improvements through root cause analysis
  • Resolve web based and phone requests via our CRM systems
  • Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance

Skills & Experience

  • At least 5 years of experience supporting enterprise software products
  • At least 2 years of experience in supporting or deploying Cloud based SaaS solutions or Mac software
  • Is comfortable with Windows Server operating systems, general networking & Mac, Mobile & SaaS concepts
  • Willingness to be hands-on, both answering the phones and resolving tickets in the queue
  • Passionate about customer service and how it can transform businesses
  • A natural sense of urgency, initiative and a positive team player philosophy to be reflected in daily work ethics; strong problem solving skills and ability to handle multiple tasks under tight deadlines
  • Bachelor degree in Computer Science or related technical field or equivalent work experience
  • Good to have (Technical Skills)
    • Mac OS X
    • Active Directory
    • Experience with Microsoft OCS/LYNC, SharePoint, Dynamics CRM, Azure, Azure AD, Yammer, SharePoint Online
    • Experience with BlackBerry, iOS, Android, and other mobile technologies

Personal Attributes

  • Quick learner with desire to learn new tools and techniques
  • Excellent analytical, troubleshooting and interpersonal skills
  • Track record in providing outstanding and unparalleled customer service
  • Strong communications skills (verbal and written) and outstanding interpersonal skills

Available Position
Department:Support
Type:Full-time Position
Location:Santa Clara, CA

Technical Support Manager, Centrify Server Suite

Centrify is currently seeking a Technical Support Manager. Centrify’s flagship Server Suite delivers market-leading Identity and Access Management solutions that provides authentication, identity profiles/attributes, role-based authorization, auditing, and automation for the datacenter and cloud. Governance, risk, and compliance is a critical aspect of Identity and Access Management, and we are seeking an exceptionally capable senior product manager to drive GRC strategy and execution and help us take our products to the next level of successful growth and adoption. We are seeking an exceptionally capable Technical Support Manager to drive our Support and Satisfaction for our customers.

The successful candidate will manage our growing Technical Support team. This includes providing leadership to the team's technical staff, interfacing with Development on customer impacting enhancements and fixes, recruiting and development of support staff, development of key team metrics, development and implementation of technical support activities and development of cross functional effort within customer support for new releases. The successful candidate will also have responsibility for leading efforts in developing and implementing world class technical support services, knowledge base content, best practices and methodologies to deliver unsurpassed service and support. This position will report to the Director of Customer Success & Support.

Responsibilities

  • Develop and manage internal metrics to show effectiveness of the team. Apply standard industry measures to ensure compliance with client-facing SLAs
  • Resolve customer escalations and drive process/policy improvements through root cause analysis
  • Recruit, select, and hire additional team members to expand our capacity
  • Evaluate staff performance and provide coaching and development of team to help each employee achieve at his or her maximized performance
  • Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance
  • Establishing and leading a team of professionals to deliver service and support that will result in the highest possible levels of customer satisfaction. Analyze and trend customer satisfaction feedback to drive continuous improvement in our delivery capability
  • Leading by example to cultivate and maintain a culture built on teamwork and collaboration

Skills & Experience

  • A minimum of 10 years technical support and service management experience with a minimum of 4 years in supervisory role is required. Prefer experience working in a web based service and technology environment where web based support programs and tools were a key component to service delivery
  • Leading/managing a technical support team for a software product
  • Exceptional written and oral communication skills
  • Solid technical background and good understanding of UNIX/Linux and Windows server deployments, manage-ability, and ecosystem
  • Knowledge of Active Directory, Mac, Office365 and LDAP a plus
  • Willingness to be hands-on, both answering the phones and resolving tickets in the queue
  • Passionate about customer success and how it can transform businesses
Available Position
Department:Support
Type:Full-time Position
Location:Santa Clara, CA

Technical Support Engineer — Centrify Server Suite (UNIX)

Centrify is seeking a Technical Support Engineer to join our outstanding Technical Support team, providing world class support to our growing list of enterprise customers. As our ideal candidate, you must be an energetic self-starter with a desire to learn new things quickly and a proven track record. You must have an enterprise software background, with a focus on previously supporting security software, identity management and/or directory technologies (preferred).

Responsibilities

  • Provide post-sales phone and email support to Centrify Server Suite customers
  • Serve as technical expert for all Centrify Server Suite products
  • Work closely with Escalation Engineers to help replicate problems
  • Participate in after-hours on-call support as needed
  • Respond to Technical support forums
  • Perform Technical Account Management (TAM) duties for Premium customers as needed
  • Resolve customer escalations and drive process/policy improvements through root cause analysis.
  • Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance.
  • Work closely with Sales Engineers & Consultants to ensure successful customer software deployments
  • Participate in projects that enhance the quality or efficiency of the Support team

Skills & Experience

  • At least 6 years of experience supporting enterprise software products
  • At least 4 years of experience in L2 or L3 advanced technical support
  • BS degree or equivalent in Computer Science / Computer Engineering
  • Hands-on administration experience in at least one of the most common UNIX platforms (Linux, Solaris, AIX, HPUX) and Windows Server platforms
  • Strong knowledge of Microsoft Active Directory, Kerberos, LDAP and directory technologies
  • Knowledge of Java application servers such as Weblogic, WebSphere and Tomcat (highly desirable)
  • Familiarity with CRM tools specifically Salesforce.com

Personal Attributes

  • Quick learner with desire to learn new tools and techniques
  • Excellent analytical, troubleshooting and interpersonal skills
  • Track record in providing outstanding and unparalleled customer service
  • Strong communications skills (verbal and written) and outstanding interpersonal skills
  • Be proactive with a positive attitude
  • Demonstrate a strong work ethic with a willingness to do what it takes to get the job done

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Available Position
Department:Support
Type:Full-time Position
Location:Santa Clara, CA

Technical Support Manager, Centrify Server Suite

Centrify is currently seeking a Technical Support Manager. Centrify’s flagship Server Suite delivers market-leading Identity and Access Management solutions that provides authentication, identity profiles/attributes, role-based authorization, auditing, and automation for the datacenter and cloud. Governance, risk, and compliance is a critical aspect of Identity and Access Management, and we are seeking an exceptionally capable senior product manager to drive GRC strategy and execution and help us take our products to the next level of successful growth and adoption. We are seeking an exceptionally capable Technical Support Manager to drive our Support and Satisfaction for our customers.

The successful candidate will manage our growing Technical Support team. This includes providing leadership to the team's technical staff, interfacing with Development on customer impacting enhancements and fixes, recruiting and development of support staff, development of key team metrics, development and implementation of technical support activities and development of cross functional effort within customer support for new releases. The successful candidate will also have responsibility for leading efforts in developing and implementing world class technical support services, knowledge base content, best practices and methodologies to deliver unsurpassed service and support. This position will report to the Director of Customer Success & Support.

Responsibilities

  • Develop and manage internal metrics to show effectiveness of the team. Apply standard industry measures to ensure compliance with client-facing SLAs
  • Resolve customer escalations and drive process/policy improvements through root cause analysis
  • Recruit, select, and hire additional team members to expand our capacity
  • Evaluate staff performance and provide coaching and development of team to help each employee achieve at his or her maximized performance
  • Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance
  • Establishing and leading a team of professionals to deliver service and support that will result in the highest possible levels of customer satisfaction. Analyze and trend customer satisfaction feedback to drive continuous improvement in our delivery capability
  • Leading by example to cultivate and maintain a culture built on teamwork and collaboration

Skills & Experience

  • A minimum of 10 years technical support and service management experience with a minimum of 4 years in supervisory role is required. Prefer experience working in a web based service and technology environment where web based support programs and tools were a key component to service delivery
  • Leading/managing a technical support team for a software product
  • Exceptional written and oral communication skills
  • Solid technical background and good understanding of UNIX/Linux and Windows server deployments, manage-ability, and ecosystem
  • Knowledge of Active Directory, Mac, Office365 and LDAP a plus
  • Willingness to be hands-on, both answering the phones and resolving tickets in the queue
  • Passionate about customer success and how it can transform businesses