Jobs at Centrify

Do you have a passion for quality and innovation?

If so, you'll be right at home at Centrify. We are always looking for talented, motivated individuals who would like to help us design, build, sell and support the next generation of Active Directory-based identity management solutions for UNIX, Linux and Mac systems and the applications running on them. If you have what it takes, email your resume to

The following positions are currently available:

Escalation Engineer

Centrify is seeking a Customer-Centric Escalation Engineer who is responsible for the handling of escalations from our Support & Pre-Sales organization.

This escalation engineer role will involve setup, reproduce, identifying root cause for reported customer issues and provide appropriate solutions to minimize customer down time and customer business impact. Resolution of customer issues may involve code error diagnosis, code development, testing, validation and implementation so there is an extensive requirement for the Escalation Engineer to be able to read and understand code to determine behavior and function.

The ideal candidate has a right mix of technical savviness along with a strong desire to interact with customers, support engineers, and management on high-profile issues critical to the long-term success of the company. Mentoring Support on technical issues and best practices is also a key measurement of success.

Responsibilities:

• Communicate via web-based applications, email and phone to resolve customer issues
• Replicate customer environments to enable the replication and debugging of customer issues
• Debug, code and create patches to help customers
• Help improve the documentation of products to help customers and minimize support load
• Mentor and train junior engineers
• Manage customer and internal escalations
• Participate in on-call rotation and escalation as required

Required Skills:

• Bachelor's /Master's Degree in Computer Science or equivalent demonstrated experience
• 4-6 years of application development experience, QA roles, and/or Tier 3 Support for a complex server-side application platforms
• Deep understanding of Java and J2EE
• Familiar with XML (SOAP/Web Services)
• Familiar with Application servers (e.g. Resin, Weblogic, WebSphere, JBoss)
• Familiar with J2EE Technologies (e.g. JSP, Servlets, EJB, WebServices, SOA)
• Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
• Solid understanding about Active Directory, Active Directory Federation Services ( ADFS ) & Kerberos
• Unparalleled troubleshooting and problem-solving skills
• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, and mentoring ability
• Ability to multi-task and perform effectively under pressure

Desired Skills:

• Familiar with database technologies such as Informix, Oracle, DB2
• Familiar with SAP

Additional Information:

• Local candidates only, no relocation.
• No third party applications.

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Senior Inside Sales Representative

The Senior Inside Sales Representative is responsible for prospecting, penetrating target accounts, expanding product sales within the installed base, and closing smaller sales. ISR works as part of a territory team with outside territory manager and a variety of resellers/partners. Must understand prospect/customer environment from both business and technical perspectives and relate those to Centrify's solutions. Experience with solution selling in the security software space is highly desirable.

Duties/Responsibilities

Lead Generation:

• Follow-up and qualify inbound leads
• Research companies and contacts for cold call lists using historical lead information, company web site, articles
• Outbound cold calling to target accounts
• Work with Marketing to follow up on specific campaigns
• Set appointments with key decision makers at prospect accounts

Build Pipeline:

• Qualify and nurture leads into opportunities
• Nurture early-stage opportunities through the sales cycle
• Schedule, facilitate, and introduce demos and meetings
• Qualify, enter into pipeline, and close small deals

Expand Existing Customer Sales:

• Check in on status following new sales and qualify for additional opportunities
• Routinely check in on customer satisfaction and to qualify for additional product/service sales

Partner Enablement:

• Pass and monitor leads and opportunities
• Assist with end-user engagement
• Help partner understand and articulate Centrify value proposition and positioning

Outside Territory Support:

• Coordinate meetings and schedules
• Prepare and send quotes and other collateral materials
• Prepare final documentation to book sales

Reporting:

• Track and manage leads, opportunities, and customers through salesforce.com
• Report on sales activity, sales forecasts and other quantifiable sales objective measurements.

Job Qualifications

• 5+ years of experience with software sales, preferably in the security market
• Proven oral and written communication skills
• Strong work ethic, ability to adapt to rapidly-changing environments
• Proficiency with WebEx and Salesforce.com
• Knowledge of Microsoft Office applications
• Easily adaptable to a fast-paced environment
• Proven ability to generate pipeline and close sales

Education

• College degree in business desirable, equal professional experience acceptable.

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3-Part Webinar Series What Gartner Says About Using Active Directory for Centralized Authentication, Auditing and SSO

[W]ith the provision of a logical and intuitive administrator console and integral reporting facilities, a wealth of information is readily available around access permissions and zones, ensuring that you are always up to date with the access control position within your organization.

Julian Ashbourn
SC Magazine
UK
October 2006